Frequently asked questions (FAQs) are based on commonly asked questions by email. Check back often as we will continue to update this page as new questions arise.
FREQUENTLY ASKED QUESTIONS
Go to your project > User Rights.
Under "Add new users", search for the person by full name or UBC CWL and add user. This user will now be added to your project.
To view all users in your project, check under the "Username" column in the bottom table on the "User Rights" page.
UBC Faculty or Staff:
If you are UBC Faculty or Staff, please re-activate your suspended account by emailing UBC ARC REDCap Support. Please include the REDCap project you are working on.
Non-UBC Faculty or Staff:
If you are non-UBC Faculty or Staff, please ask your account sponsor to email UBC ARC REDCap Support to confirm they will continue to sponsor your REDCap Flex account. Please include the REDCap project you are working on.
UBC ARC offers support for the REDCap platform as a service during regular UBC business hours on a best effort basis. Support is available for the use of the platform, technical questions, and guidance regarding appropriate use of the platform and instrument configuration. ARC is not resourced to directly assist research projects with the design and configuration of their projects.
If you have any questions, please email UBC ARC REDCap Support.